The Challenge
With rapidly growing demand, scaling Undecided.io’s advising services became a key challenge. Users expect immediate, insightful responses — but turn-around times were stretching to 48 hours.
- Advisor response times stretched to 48 hours
- Growing demand outpaced the team’s ability to scale
- Slow responses increased user churn and hurt engagement
The team needed a way to deliver instant, accurate guidance on college admissions — without adding human headcount.
The Solution. Deci, the virtual agent.
Undecided.io partnered with Dataflix to design and build a text-based, AI-powered virtual assistant — nicknamed Deci — using IBM Watson Assistant. Deci can progress a logical conversation across 15 different college-admissions enquiries, with guided flows that lead users to the right answer fast.
Guided Admissions Flows
Step-by-step conversational paths cover 15 distinct college-admissions enquiries, end-to-end.
Instant Advising, 24/7
Students get immediate, consistent answers — anytime, on any device.
Built on IBM Watson
Hosted on IBM Cloud with Watson Assistant — designed to scale with demand and content depth.
The Results
Deci sped up response time from several days to instantaneous, empowering students with a high-value service at near-zero marginal cost.
Dataflix is one of the few software dev companies that delivers exactly as they say. I was extremely impressed by their proficiency with new machine-learning services. They conducted well-planned onboarding calls to deeply understand our product requirements, which led to a seamless development and implementation phase. During development, they shared multiple iterations of our conversation chatbot to gather feedback and make improvements that went beyond the scope of the work. I would highly recommend Dataflix to any company looking to implement innovative technology, especially IBM Watson, into their tech stack.