CUstomer Success | HAEA
The Challenge
With constantly growing vehicle models and customers, vehicle information is stored across multiple systems, locations and languages. As a result KIA customers navigate multiple apps and manuals for common information. This experience can be improved by making information more accessible and reducing wait-times, through a modern conversational interface.
The Solution
Google Cloud + ConverX Messenger
“KIA Virtual Assistant” is a self-serve conversational interface for KIA call center, built on Google Dialogflow and ConverX Messenger, by Dataflix. The AI-powered chatbot is designed to respond to general enquiries including KIA Connect and service appointments, delivering consistent responses. This is a new text-based self-serve channel with faster, consistent and seamless experience.
Quick Look
INDUSTRY
Automotive
Platforms Used
Google Cloud
CCAI / Dialogflow
ConverX Messenger
About the Client
Hyundai AutoEver America (HAEA) is an Information Technology services company, serving Hyundai Kia Motor Group affiliates in North America.
The Results
KIA Virtual Assistant is automating simple tasks by enabling self-serve capabilities. The conversational flows and interface are helping KIA’s customers get answers to common questions faster without human intervention, thereby, improving overall customer experience.
Dataflix’s experience on Google Cloud and Conversation AI, coupled with our strategic partnership helped us stay outcome focused. A complete serverless architecture of Dialogflow and ConverX Messenger accelerated time-to-market.
Explore. Engage. Experience.
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