Customer Success | Undecided.io
The Challenge
With rapidly growing business demand, scaling Undecided’s advising services is one of the key challenges the company is facing. Users expect immediate and insightful responses, with the growing demand the turn around times are up-to 48 hours. This negatively impacted user experience and engagement, while increasing user churn rate.
The Solution
IBM Watson Assistant + Dataflix
Undecided.io partnered with Dataflix to design & build text-based AI-powered conversational virtual assistant using IBM Watson Assistant to enable highly engaging conversational experiences.
A Virtual Agent built on IBM Watson Assistant designed to instantly answer college admissions questions for our users. The virtual agent can progress a logical conversation for up to 15 different college admissions enquiries. Through guided conversation flows users will be provided with options to choose from, during their conversations. This enables instant advising, with faster, consistent and seamless experience, 24/7.
Quick Look
INDUSTRY
Education
Platforms Used
IBM Watson Assistant
IBM Cloud
About the Client
The Undecided App is a mobile application that provides college and post-graduation planning services to thousands of high school students. The Undecided App connects students with an admissions advisor, a personalized college admissions to-do list, a college database, and goal setting.
The Results
Our human-like conversational Virtual Agent, nicknamed Deci, sped up our response time from several days to instantaneous, empowering users with a valuable service that comes at almost no cost.
“Dataflix is one of the few software dev companies that delivers exactly as they say. I was extremely impressed by their proficiency working with new machine learning service products. Dataflix really aced it by conducting well planned onboarding calls to deeply understand what our company’s product requirements were, which led to a seamless development and implementation phase of the technology. During development, they shared multiple iterations of our conversation chatbot to receive feedback and make improvements that went beyond the scope of the work.
I would highly recommend Dataflix to any company looking to implement innovative technology, especially IBM Watson, to their tech stack. “ – Henry Roberts, Chief Executive Officer
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IBM Watson Assistant + Dataflix
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