Dataflix

Customer Success Story – IT Service Desk Chatbot

Businesses can reduce IT service desk cost and improve employees experience with AI-powered Chatbots. The Chatbot helped to improve service desk efficiency, provide better support to employees and reduce support cost. Limited availability of IT service desk support, 8am to 5pm. High call volumes, most calls are in queue for 1 to 5 minutes. High …

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Customer Service Chatbots Improve Customer Experience

Customer service is an important aspect of customer journey, for businesses of all sizes and industries — and it has become one of the top priorities for executives. Customer service is all about “experience”, and bad experience or customer frustration will lead to churn. Organizations across the globe are thriving to improve customer experience (CX), …

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AI/Robots do not Threaten Humans, but Super Humans do

A common question we hear everywhere these days is  - ”Will AI/Robots replace humans?” What do you think? One of the last subjects Stephen Hawking wrote was not as widely reported as perhaps it should have been. The physicist, who had previously warned about the potential threat artificial intelligence posed, more recently suggested that humans faced an …

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Using Text Analytics and NLP: An Introduction

Every business wants to get the most from its data, but unlike legacy data types, today’s rising volume of data is not well structured — especially text data, which includes conversations, social posts, surveys, product reviews, documents, and customer feedback. Businesses can tap into the power of text analytics and natural language processing (NLP) to …

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