Using Text Analytics and NLP: An Introduction
How the power of text analytics and natural language processing can extract actionable insights from your unstructured text data.
Customer Success Story – IT Service Desk Chatbot
Businesses can reduce IT service desk cost and improve employees experience with AI-powered Chatbots. The Chatbot helped to improve service desk efficiency, provide better support to employees and reduce support cost. Limited availability of IT service desk support, 8am to 5pm. High call volumes, most calls are in queue for 1 to 5 minutes. High …
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Customer Service Chatbots Improve Customer Experience
Customer service is an important aspect of customer journey, for businesses of all sizes and industries — and it has become one of the top priorities for executives. Customer service is all about “experience”, and bad experience or customer frustration will lead to churn. Organizations across the globe are thriving to improve customer experience (CX), …
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AI/Robots do not Threaten Humans, but Super Humans do
A common question we hear everywhere these days is - ”Will AI/Robots replace humans?” What do you think? One of the last subjects Stephen Hawking wrote was not as widely reported as perhaps it should have been. The physicist, who had previously warned about the potential threat artificial intelligence posed, more recently suggested that humans faced an …
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Using Text Analytics and NLP: An Introduction
Every business wants to get the most from its data, but unlike legacy data types, today’s rising volume of data is not well structured — especially text data, which includes conversations, social posts, surveys, product reviews, documents, and customer feedback. Businesses can tap into the power of text analytics and natural language processing (NLP) to …
A Brief Primer on Data Science and What It Can Do for Your Business
What is Data Science? A simple definition of data science is that it’s the study of analyzing information and predicting outcomes. The predictions are mainly made using machine learning, but just one model can take months of data extraction, cleanup, coding, and deployment. Data science requires much larger reservoirs of data than a standard application …
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Integrate Dialogflow Chatbots with Websites using Dataflix Messenger
The need for chatbots is growing across multiple functions and industries. Chatbots deliver variety of benefits to businesses including saving cost, improving customer experience, increasing conversion rate, and providing 24/7 support. Few common chatbot use cases are customer support bots, website sales chatbots, personal assistants, travel agents, help desk assistant and HR assistant. Google Dialogflow …
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Write-back to database using Looker Data Actions
A step-by-step guide to push data directly onto your DB/DW from Looker Dashboards.
Innovation in the Data Analytics Sector – 10 Top Trends to Watch in 2019
According to data from Statista Research, the big data and business analytics sector is expected to generate $210 billion (U.S.) in revenue by 2020 (Source: Statista) Business leaders watching grow in the data analytics sector are best prepared to take advantage of new products and services to help their companies grow. This whitepaper offers insights …
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